Pre or post sales technical advice: It's always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.

BT Tech Experts: BT customers can subscribe to BT Tech Experts, an advanced technical help-desk who can assist with a range of tech and devices. Their specialist knowledge covers BT and non-BT products, and they can help with everything from set up, online security and dealing with viruses to video games, installing software and backing up data. The UK based advisors are available 365 days a year from 08:00 to 23:00 (GMT). Call free on 0800 3287797.

Online Dispute Resolution: From time to time you may need to contact us to sort out a problem that you're having with us. We will try our best to work through any complaint or dispute that you may have with us. However, if we cannot do this, you may be able to refer the matter to a dispute resolution service (including an online dispute resolution service) and get an independent view. Click here to visit the ODR website.

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