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Can I return software to you?

Read on if you'd like to know...

  • If you can return software to BT Shop under the "distance selling regulations".
  • What to do if you think the disk containing the software you've ordered is faulty/scratched.

In Brief...

  • If you've bought some software from us and decide you want to return it under the "distance selling regulations", you can return it provided that it's UNOPENED and in its original packaging.
  • If it has been opened, unfortunately we are unable to accept it back. We have to follow this policy because the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988.
  • If you think the disk containing the software is faulty, we suggest you contact the manufacturer/publisher directly. You can get the contact details form the user manual.

Further information...

Note that opened software is exempt from return under the terms of the Distance Selling Regulations (SI2334/2000).

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