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Why have I received a credit instead of a replacement item?

Read on if you'd like to know....

  • Why you've received a credit after you returned something to us, but were expecting a replacement product.

In Brief...

  • If you returned a something using our on line returns system, you'll receive a "credit note" as we accept the returned item back into our warehouse.
  • This is merely confirmation that we've received the item back, and shows that the funds are being held on your account until we ship the replacement.
  • A replacement product will be shipped shortly after, and you don't need to do anything.

Further information...

If you returned something and requested a refund and not a replacement item, this will be shown at the bottom of the credit note we sent. We will refund the original payment method you used - usually credit card. The card number we be partially shown on the note and the funds will be credited to the card a few days later.


If you did request a replacement, and think its taking too long to arrive, please contact us using the link below under "Need Further Assistance" to request a refund to your credit card in the interim. We will then re charge the card when we do send the replacement.

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