Help
Help
Contact Us:
If you have a query, our aim is to resolve it as quickly and efficiently as possible.
- Call: 0800 917 0510 (Monday to Friday, 9am to 5pm)
- Email: assistance@shop.bt.com
For pre or post sales technical advice on all products other than those that are BT branded, it's always best to contact the manufacturer directly.
Complaints Procedure:
If you have already contacted our customer services team but feel that your issue remains unresolved please email csmanager@shop.bt.com and a member of our Customer Services Management team will respond to your email the next working day.
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Commonly asked questions
For pre or post sales technical advice, it´s always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.
Browse our library of articles here:
Managing your Account
- How do I remove myself from your mailing lists?
- Why Doesn't My BT Shop Login Work?
- How can I add an address to my account?
- How can I apply for a BT e-shareholder discount?
- Where has my store credit/vouchers gone?
- How do I change my email address or log in details?
Managing your Order
- I have a voucher code why can't I use it?
- About same-day despatch
- safasf
- Why is “Next Day Delivery” not shown as a delivery option at the checkout?
- How can I check if my order has been accepted/placed?
- What can I do if the product I ordered has come down in price?
Returns and Refunds
- What do I do if the collection of my faulty goods has not happened?
- Return the product yourself
- Why doesn't BT Shop repair goods?
- Why can't you always offer a refund or replacement when processing a return?
- Can I return software to you?
- Distance selling regulations
Products
- Why did I see the message: “Sorry, this product/bundle cannot be added to your basket"?
- What do I do if I have received "non UK" stock?
- What is Pixel tolerance?
- Can I Buy a Phone Book from BT Shop?
- Why can’t I find what I’m looking for on your website?
- What does the message “Sorry, maximum bundle quantity exceeded” mean?
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