Consent and Choice
If you choose not to register or not provide personal information, you may still visit the BT Shop website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you accept the Terms and Conditions described and consent to our using your information accordingly.
Terms of the contract
If you place an order for goods as a consumer, these terms and conditions apply to your order and to the contract between you and us.
We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.
We have taken care to ensure that our website (including the help pages) and these terms and conditions do not contradict each other. However if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.
When the contract is created
No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.
We are not obliged to accept your order.
We may cancel your order if we cannot supply the goods for any reason.
Description and price of the goods
We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.
The price of the goods will be as shown on the checkout page of our website when you placed your order.We will charge you this amount.
You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this, then you may cancel your order.
Out of stock items on BT Shop
We want you to be able to find out about our products at all times, even if they are out of stock. On the rare occasion that a product is showing on our website as 'none in stock', you'll still be able to read about it on our website. Should you decide to order a 'none in stock' item, we will do our utmost to source goods to fulfil your order in the shortest possible time. In most cases, the turn around time to fulfil a 'none in stock' order is 3-5 days, though please be aware this can sometimes be longer if goods are hard to source or 'in constraint'.
How to order from the BT Shop
To place an order online, please follow the simple steps as detailed below:
Returning Goods or Cancelling an Order
All BT products come with a 12 month warranty. Should you need to return BT products to us, or indeed any other manufacturer's products purchased from the BT Shop, please click here for advice on returning goods. If goods are faulty within their warranty period and are replaced, then the warranty of the replacement product dates from the invoice date of the original purchase.
Changes to Services
BT reserves the right at any time and from time to time, to modify, edit, delete, suspend or discontinue, temporarily or permanently, the Site (or any part of it) and/or the information, materials, products and/or services (or any part of them) available through the Site with or without notice. This will not affect any order which has already been accepted by us.
The content of the Site is protected by copyright, trademark and other intellectual property rights as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on the Site including by framing or similar means is prohibited.
Prevention of Fraud
To help us prevent fraud, please be aware that we may make searches about you at credit reference agencies for the purpose of verifying your identity. These agencies will supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, though be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit.
BT will be liable if you are injured or die as a result of our negligence. We do not limit that liability by these Terms any other way. We have no liability (whether in negligence or otherwise) for any loss not reasonably foreseeable by us nor any loss of opportunity, goodwill, reputation, business, revenue, profit, or savings you expected to make, wasted expenditure or data being lost or corrupted. Any liability we have of any sort (including liability for negligence) is limited to £250,000 for any event or related series of events and £500,000 for all events in any 12 month period. BT excludes all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using, the Site. This does not in any way affect your statutory rights.
These Conditions are governed by and will be interpreted in accordance with English Law and any disputes relating to these Conditions will be subject to the exclusive jurisdiction of the English courts.
The BT Shop website is not intended for children and we ask that no-one under the age of 12 submits personal information to us or uses the site without supervision of a parent or guardian.
VAT registration number
BT's VAT registration number is GB 245 7193 48.
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