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Ways to contact us:

  • Via email
    In the unlikely event that the articles within our help section doesn't address your specific issue you can email your query to shop@bt.com.
  • By telephone
    If you need to speak to a customer services advisor you can call us 6 days a week between the hours of 9am and 5pm. Our customer services number is 0800 917 0510.
  • 24/7 Instant Online Assistance
    Our help section is packed with step-by-step answers to the most commonly asked customer questions. The section is fully keyword searchable allowing you to find a resolve to your query in just a few seconds. Just type your keyword into the search box and all relevant articles will be listed.
  • To escalate a problem
    If you have already contacted our customer services team but feel that your issue remains unresolved please email csmanager@bt.com and a member of our Customer Services Management team will respond to your email the next working day.
  • BT Branded Products - Technical help
    If you need technical advice or assistance on the BT range of products, click here to read more.
  • Online Dispute Resolution
    From time to time you may need to contact us to sort out a problem that you're having with us. Our Customer Complaints Code sets out how you can contact us and the process for dealing with any complaint or dispute you may have. You can see a copy of the code online at www.bt.com/complaintscode. Alternatively, you can ask us to send a copy of the code to you. We will try our best to work through any complaint or dispute that you may have with us. However, if we cannot do this, you may be able to refer the matter to a dispute resolution service (including an online dispute resolution service) and get an independent view. Details of how and when to refer a dispute, are set out in our Customer Complaints Code.



Other Useful Numbers
We are only able to assist with orders from BT Shop and unfortunately cannot help you with other BT products and services such as your BT landline, BT Vision or BT Broadband. If you need assistance with these services please use the numbers below.


Broadband & Landline enquiries: 0800 800 150

Other articles you may find useful:
Our Returns Policy
Arranging a Return Online


* Calls may be monitored to ensure levels of service and for training purposes. Calls to non 0800 freephone numbers cost up to 8p per minute from a BT landline. Charges from other networks and mobiles may vary.

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