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BT Products: Technical Help, User Guides and After Sales Advice

BT Shop is happy to provide technical advice and assistance on the BT range of products (please see the telephone numbers below to find the product you have a query about), however we regret to advise that this service cannot be extended to products from other manufacturers. If you have a technical query about a non BT branded product, then please contact the relevant manufacturer directly.

Download a User Guide for Your BT Product
We've developed a handy library containing User Guides (sometimes called manuals) for all BT's hardware products. All User Guides are in PDF format and can be downloaded with just a couple of clicks. To search for a User Guide specific to the product in which you're interested, please click here to use our Product Resource Finder, then follow the on-screen instructions. You may also find www.bt.com/producthelp very useful.

Call the BT Helpdesk
If you have a technical question, or you need post-sales advice on any BT branded product, then please feel free to contact the relevant BT Helpdesk for the specific product in which you're interested. Please click here to visit the BT branded product help pages, then use the navigation provided to find the specific product on which you need help where the appropriate helpdesk number will be listed.

Special Note for Textphone Users
Customers who are Textphone Users (deaf, hard of hearing or speech-impaired customers) should prefix the specific Helpdesk number you need with 18001.

Useful Numbers for Technical Questions

Our customer advisers may not always have the niche technical expertise needed to resolve your issue, so we have provided the correct numbers to call for most eventualities.

 
Product Range

Phone Number

(Price per minute where applicable)

Opening Hours

BT Broadband Extender 200 Kit

BT Broadband Extender 200 Add-On

BT Broadband Extender 500 Kit

BT Broadband Extender Flex 500 Kit

BT Wi-Fi Home Hotspot 500 Kit

BT Wi-Fi Home Hotspot 500 Add-On

BT Multiport Broadband Extender 500

BT Wi-Fi Dongle 300

BT Dual-Band Wi-Fi Dongle 600

BT Dual-band Wi-Fi Extender 600

BT Dual-Band Wi-Fi 600 Kit

BT 5 Port Gigabit Ethernet Switch

BT 8 Port Gigabit Ethernet Switch

-----------------------------

0808 1006116

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

BT Aqua

BT Calypso 1100, 120, 225

BT Domus

BT Equinox 1200, 1350

BT Freelance XA100, XA200, XC100,

XC200, XC500, XD100, XD110, XD500,

XD510, 101, 501, XA2000, XA3000, XA5000,

3100 XD1100, XD1500/1550, XD5100,

XD5500, XH2100

BT Freestyle 60, 65, 6, 50, 70, 80, 90, 100,

120, 120plus, 130, 1000, 1000 plus, 1025,

1100, 1100plus, 1200 Freestyle additional

handset, 610, 650, 6100, 6300.

BT Elements

BT Edge 2100, 2500

BT Esprit 1200 & 1250

BT Glide

BT Lyric 1100, 2100, 2500

BT Mango

BT Quartet 1000, 1100, 1500, 3100, 3100 Twin,

3500, 3500 Twin, 3000

BT Reveal

BT Studio 100, 500, 1100, 1500, 2300 3100,

3500. Studio & Studio Twin

BT Synergy 500, 600, 700, 3100, 3200, 3105,

3205, 3505, 3500, 3000, 3005, 4100, 4500, 5100,

5500 & 6500

BT Zenith Flip

-----------------------------

0800 1456789

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

BT Xeon 1500

BT Inspire 1500

BT Freelance XB2500, XD7500

BT Freestyle X200, 210, 225, 250, 310, 350,

335, 710, 750, 2000, 2010, 2100, 2500, 2200,

3200, 3500, 2500, 4100, 4500, 7000 range

BT Diverse 6000, 7000 and 7000 Plus range

BT Paragon 510,550 & 650

BT Verve 410, 450 & 450 Plus

BT Studio 4100, 4500, 5100 & 5500 Studio Plus

4100, 4500, 5100 & 5500

-----------------------------

0800 2182182

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

Voyager 2110/1065 (Now part of THD not Devices.)

 

 

-----------------------------

0808 1007060

Mon - Fri 9:00 - 20:00.

Sat 9:00 - 18:00

Diverse Repeater (Gigaset)

 

-----------------------------

0808 1007337Mon - Fri 9:00 - 17:30.

Baby Monitor Helpdesk (All models)

 

 

-----------------------------

0808 1006554

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

BT Verve 500

Freelance XC1100 & 1500, XT3500

Graphite 1100, 1500, 2100, 2500 & 3500

Granite

Hudson 1100, 1500 & 1500 Plus

Stratus 1500

Edge 1500

-----------------------------

0808 1006556

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

Fax Consumables

-----------------------------

0808 1006996Mon - Sat 9:00 - 17:00

Voyager (Now part of THD not Devices.)

-----------------------------

0808 100 7060Mon - Sun 8:00 - 23:00

eFrames

 

 

-----------------------------

0808 1009889

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

In Touch Range (Closed April 2010. Calls now handled as O.O.W. by Cirrus Careline.)

-----------------------------

0845 602 2442Mon - Fri 9:00 - 17:30.

Fax Products - Staffords

 

 

-----------------------------

0906 0404152 (£1Min)

Mon - Fri 9:00 - 17:30.

Sat 9:00 - 14:00

Telephones - Discom Limited

-----------------------------

0800 980 8999Mon - Fri 9:00 - 17:00.

 

If you cannot find the option you require, please don't hesitate to contact our Customer Helpline and we will gladly try to direct your call.

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