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BT Products: Technical Help, User Guides and After Sales Advice

BT Shop is happy to provide technical advice and assistance on the BT range of products (please see the telephone numbers below to find the product you have a query about), however we regret to advise that this service cannot be extended to products from other manufacturers. If you have a technical query about a non BT branded product, then please contact the relevant manufacturer directly.

Download a User Guide for Your BT Product
We've developed a handy library containing User Guides (sometimes called manuals) for all BT's hardware products. All User Guides are in PDF format and can be downloaded with just a couple of clicks. To search for a User Guide specific to the product in which you're interested, please click here to use our Product Resource Finder, then follow the on-screen instructions. You may also find www.bt.com/producthelp very useful.

Call the BT Helpdesk
If you have a technical question, or you need post-sales advice on any BT branded product, then please feel free to contact the relevant BT Helpdesk for the specific product in which you're interested. Please click here to visit the BT branded product help pages, then use the navigation provided to find the specific product on which you need help where the appropriate helpdesk number will be listed.

BT Tech Experts
BT customers can subscribe to BT Tech Experts, an advanced technical help-desk who can assist with a range of devices. Their specialist knowledge covers assistance with set up, online security and dealing with viruses, installing software and backing up data. The UK based advisors are available 365 days a year from 08:00 to 23:00 (GMT). Call free on 0800 328 77 97. 

Special Note for Textphone Users
Customers who are Textphone Users (deaf, hard of hearing or speech-impaired customers) should prefix the specific Helpdesk number you need with 18001.

Useful Numbers for Technical Questions

Our customer advisers may not always have the niche technical expertise needed to resolve your issue, so we have provided the correct numbers to call for most eventualities.

 
Product Range

Phone Number

(Price per minute where applicable)

Opening Hours

Connected Home / Connectivity Products

- Broadband & Wi-Fi Extenders

0808 1006116

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Home Cam 100

0808 1000255

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Home Hub 4r

0808 1006116

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Youview, Youview Plus & Zapper

0808 1006116

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Aqua

BT Calypso 1100, 120, 225

BT Domus

BT Edge 2100, 2500

BT Elements & BT Elements 1K

BT Equinox 1200 & 1350

BT Esprit 1200 & 1250

BT Freelance XA100, XA200, XC100, XC200, XC500, XD100, XD110, XD500, XD510, 101, 501, XA2000, XA3000, XA5000, 3100 XD1100, XD1500/1550, XD5100, XD5500 & XH2100

BT Freestyle 60, 65, 6, 50, 70, 80, 90, 100, 120, 120plus, 130, 1000, 1000 plus, 1025, 1100, 1100plus, 1200 Freestyle additional handset, 610, 650, 6100 & 6300

BT Glide

BT Lyric 1100, 2100 & 2500

BT Mango

BT Quartet 1000, 1100, 1500, 3100, 3100 Twin, 3500, 3500 Twin & 3000

BT Reveal

BT Synergy 500, 600, 700, 3100, 3200, 3105, 3205, 3505, 3500, 3000, 3005, 4100, 4500, 5100, 5500 & 6500

BT Zenith Flip

BT2000

BT2500

BT3510

BT3910

BT4000 Big Button

BT4500 Big Button

BT6500 & 6510 Nuisance Call Blockers

BT8500 Advanced Call Blocker

0800 1456789

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Aura 1500

BT Concero 1400 & 1500

BT Diverse 6000, 7000 & 7000 Plus

BT Freelance XB2500, XD7500, XD8500

BT Freestyle X200, 210, 225, 250, 310, 350, 335, 710, 2000, 2010, 2100, 2500, 2200, 3200, 3500, 2500, 4100, 4500 & 7000

BT Inspire 1500

BT Paragon 510, 550 & 650

BT Sonus 1500

BT Studio 4100, 4500, 5100 & 5500

BT Studio Plus 4100, 4500, 5100 & 5500

BT Verve 410, 450 & 450 Plus

BT Xenon 1500

BT1000 & 1500

BT 3520, 3530 & 3920

BT5510

BT7500

BT7600 & BT7610 Nuisance Call Blockers

0800 2182182

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Conference Phone X300 & X500

BT Cordless Headsets H51, H52 & H55

0800 2182182

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Corded Headsets H22, H31, H32, H41 & H42

0808 100 6996

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Voyager 2110 & 1065

0800 1114567

Mon - Fri 9:00 - 20:00

Sat 9:00 - 18:00

Voyager (serviced by BT Broadband)

0808 1007060

Mon - Sun 8:00 - 23:00

BT Diverse Repeater

0808 1007337

Mon - Fri 9:00 - 17:30

BT DECT Repeater

0800 2182182

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Edge 1500

BT Freelance XC1100, XC1500, XT3500

BT Granite

BT Graphite 1100, 1500, 2100, 2500 & 3500

BT Hudson 1100, 1500 & 1500 Plus

BT Stratus 1500

BT Verve 500

0808 1006556

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Home Smart Phone S & SII

0808 1009889

Mon - Fri 9:00 - 17:00 

Fax Consumables

01943 811211

Mon - Sat 9:00 - 17:00

BT Baby Monitor & Baby Monitor Plus

BT Baby Monitor 100, 150, 200, 250 & Pacifier

BT Digital Video Baby Monitor & Additional Camera 1000, 7000 & 7500 Lightshow

0808 1006554

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Baby Monitor 300 & 350

0800 1456789

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

BT Smart Audio Baby Monitor

0808 1000255

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

Please note that all products not listed are deemed out-of-warranty. Customers who require technical help should contact the following companies:

BT In Touch (Closed April 2010. Calls now handled as out-of-warranty by Cirrus Careline)

0845 6022442

Mon - Fri 9:00 - 17:30

Fax Products - Staffords

0909 0404152 (£1Min)

Mon - Fri 9:00 - 17:30

Sat 9:00 - 14:00

Telephone systems - Discom Limited

0800 980 8999

Mon - Fri 9:00 - 17:00.

 

If you cannot find the option you require, please don't hesitate to contact our Customer Helpline and we will gladly try to direct your call.

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