Brilliant, it does everything it should do. Main problem, many of my friends complain about the "Announce message". It starts in a garbled way with a female voice and the insertion of my name has long pauses, my male voice and then switches back to the female voice so that some friends gave up at this stage and did not complete. The use of the word "Announce" is enough to put anyone off. Why not just start with "Calls to John Whoever are being screened ... (followed by the rest of the original words and allow the gender of the whole to be male or female to fit in with person who has the Call Blocker phone?
As I was getting plagued by nuisance calls I was advised by BT to get the BT8600. It arrived quickly and the install instructions were followed. It blocked all the phone numbers I programmed I put into the phone it should not have blocked. After 3 days of endless calls to the help line and re-installing caller display it still blocked all call that were in the call book. I decided to return the phone as it seemed faulty. A replacement phone arrived after a few days and surprise, surprise the same fault. BT checked the phone line and said there was no faults. I decided to contact the software company as BT were no help! The answer was change the BT ADSL splitter/filter it is likely to be causing the problem! Change the filter and the phone works as it should and passes the installed phone numbers as it should without blocking them. No thanks to BT!
excellent product.not one idiot call from day one love it to bits
Been waiting for a phone system like this for years. Purchased from B.T. recently , set it up and added all our contacts , and "BINGO" havnt received a single nuisance call since. I got a couple of friends not in our call list to try calling us to see what happened to them, they were prompted by the system to leave their name and hold , the phone then rang at our end , we were informed who was calling and given the option to allow once or always, which I subsequently did, and then added to the list of callers. Absolutely delighted with this purchase. Have already been onto friends that we know are equally annoyed by the volume of nuisance calls, I suspect the number of companies using this particularly irritating practise will plummet rapidly. Many Many thanks B.T.
User friendly, gives the user the control of whether to take a call or not.
When dialling out, home numbers come up as "mobile" or "Work". It's a known fault, still waiting for resolution from BT.
Generally, this is a good product, and it is good that BT are tackling the problem of nuisance callers (whether fraudulent or merely intrusive/annoying) seriously on a few fronts. One thing that would significantly improve this phone (and others, but particularly this one) would be a simple way to transfer the stored phone numbers into and out of its "contacts" memory (maybe by transferring them using a SIM card?). It's more important with this phone than others because of the importance of having all numbers that you want to get straight through stored in the memory. Would it be worth incorporating that into a future model? (PS If anyone does know a way of doing this already, please let me know!)
We coudn't wait to get this phone, s we (and the rest of the UK) have been plagued by nuisance calls, increasing to a greatly annoying rate! Se we purchased this kit + 2 extensions and set it all up.. the normal 8 - 10 calls a day just disappeared! Magic! We thought; but with all this spare time on our handsI looked to call my wife - who was ill in bed - but i could not find the means so to do. I also discovered,; on reading the manual, that there was no facility for transferring a call to either of the extensions! What a waste of space, these have turned out to be! So - if you want to use these as 99% of those purchasing the would want, DON'T! They only answer calls and that is all - AND DON'T GET ME STARTED ON ASKING FOR HELP FROM THE HELP DESK!!!!!
Quick Set-Up & Usr Guide does not provide sufficient information about how to use the phone to make internal handset to handset calls, 3-way calling involving 2 handsets & an external contact, certain keys are multi-function, this is not explained - a chart would achieve this easily. Re-setting of a handset can apparently be achieved by removing and reinstating the handset batteries, again no detail has be provided. The instructions are woefully inadequate, those available for the BT8500 are much better. Unfortunately the Quick Set-Up & User Guide is all that is currently available. Anyone uncertain about how to use/solve problem with the phone has to dial0800145 6789 & wait for a reply - which may or may not be by some-one familiar with this phone. BT should provide a far better instruction booklet for this product - such a booklet should have been produced before the product was marketed.