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HPE Foundation Care Next Business Day Extended Service Agreement 3 Years On-Site

HPE Foundation Care Next Business...

£1,275.40

HPE Foundation Care Next Business Day Extended Service Agreement 3 Years On-Site

HPE Foundation Care Next Business Day Extended Service Agreement 3 Years On-Site

Product overview

More than 50 in stock
£1,275.40
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Delivery

Standard 1-3 working days

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Specifications

Summary

Product Description
HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
H3C Converged Expansion 3360, Converged Expansion 3370; HPE D2600, D2700, D3600, D3700; Disk Enclosure D2600, D2700; StorageWorks Disk Enclosure D2600, D2700; StoreEasy 25 SFF Disk Enclosure

Detail

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week

Details

Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years , New releases update - 3 years , Product info support - web knowledge base access - 3 years

Compatibility Information

Designed For
H3C Converged Expansion 3360, Converged Expansion 3370 , HPE D2600, D2700, D3600, D3700 , HPE Disk Enclosure D2600, D2700 , HPE StorageWorks Disk Enclosure D2600, D2700 , HPE StoreEasy 25 SFF Disk Enclosure

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