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HPE 4-Hour 24x7 Proactive Care Extended Service Agreement 3 Years On-Site

HPE 4-Hour 24x7 Proactive Care...

£1,496.72

HPE 4-Hour 24x7 Proactive Care Extended Service Agreement 3 Years On-Site

HPE 4-Hour 24x7 Proactive Care Extended Service Agreement 3 Years On-Site

Product overview

More than 50 in stock
£1,496.72
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Delivery

Standard 1-3 working days

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

Specifications

Summary

Product Description
HPE 4-Hour 24x7 Proactive Care Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
ProLiant BL460c Gen8, DL360 Gen9, DL360 Gen9 Base, DL360 Gen9 Entry, DL360 Gen9 Performance

Detail

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week

Details

Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years , Product info support - web knowledge base access - 3 years , New releases update - 3 years , Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For
HPE ProLiant BL460c Gen8, DL360 Gen9, DL360 Gen9 Base, DL360 Gen9 Entry, DL360 Gen9 Performance

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