BT Smart Hub

BT Smart Hub


BT Smart Hub

BT Smart Hub
7 Wi-Fi antennaes delivering faster speeds in harder to reach rooms!

Product overview

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Please note: The BT Smart Hub will only work with BT broadband.

BT's Smart Hub offers customers the UK's most powerful Wi-Fi signal compared to routers from other major broadband providers. With the very latest advances in Wi-Fi technology, the new BT Smart Hub has a combination of unique features that will allow consumers to enjoy Wi-Fi in more places with fewer dropped connections and faster speeds in harder to reach rooms.

Smart Hub Features

1. More powerful Wi-Fi: The BT Smart Hub is designed with an incredible 7 Wi-Fi antennae, which is more than any other major broadband provider's router, giving an unbeatable wireless range and a more powerful signal around your home.

2. Superfast Wi-Fi: The BT Smart Hub uses the very latest 11ac and MiMo Wi-Fi technology to give superfast wireless speeds for all your devices at the same time.

3. Filter out interference: The BT Smart Hub has built in advanced filters which automatically block interference, preventing your signal from dropping out.

4. Unique smart scan technology: The BT Smart Hub checks to see how well your hub and network connection is performing, to give you the best Wi-Fi experience at all times

The BT Smart Hub is also designed to fit through most letterboxes so customers don't need to worry about being home when it's delivered, and comes with a handy wi-fi card and sticker so customers can easily find their wi-fi password. Customers can also control the lights on the hub, choosing to either dim them or switch them off.

All BT Broadband customers get unlimited access to more than five million BT Wi-fi hotspots across the UK, helping them stay connected when they are out and about. Plus, customers signing up to the new deals will also get peace of mind that everything that's important is kept safe and secure online with BT Protect, BT Parental Controls and BT Cloud. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages.


- Type ADSL / FIBRE Router for use on BT Broadband only
- Router type ADSL, ADSL2+ and VDSL2
- Network protocol IPV4 and IPV6
- Recommended use Browsing the web, streaming 4K video, gaming, etc. Home gateway router
- Colour Black
- Simultaneous Dual-band
- Supported frequencies Yes 2.4GHz (3 x 3 11n MIMO, 5GHz 4x4 11ac)
- Data transfer rate Max Physical interface rates are 2.4GHz = 217Mb/s 5GHz = 1733Mb/s
- Beam forming Yes Beamforming. (implicit and Explicit Beamforming)
- Number of antennas 7 (3x2.4GHz, 4x5GHz)
- Data transfer rate Between LAN to WAN then 1G or WAN max line speed upto 300mbits
- Number of Gigabit Ethernet ports 4 x Gigabit Ethernet LAN
- Number of 10/100 Ethernet ports 0
- USB 2.0 1
- Other ports 1 x RJ45
- Encryption WPA2, WPA (Auto)
- Firewall Y
- Box contents BT Smart Hub, Power cable and plug, User guide, Extra settings card sticker
- Dimensions H41 xW410 D192
- Weight 782g
- Manufacturer's guarantee 1 year warranty



Manufacturer Warranty
1 Year Warranty


The following resources are available for the BT Smart Hub

Customer reviews

Write review The opinions expressed in this reviews section are those of our customers and not of BT Shop. Nothing contained herein amends BT Shop’s terms and conditions.
5* Superb product
Reviewed by Greg on 08/07/2016
Have been running this for a couple of days now and the improvement over the Hub 5 is really noticeable. Great connection on all devices, my Sonos system is working without any issues and I have removed my wifi extender as we now have great coverage throughout the house. really pleased
5* Massive Boost, Great product!
Reviewed by Dunc on 07/07/2016
This arrived yesterday and the wireless improvement over the Hub 5 is MASSIVE! The range is twice what the 5 was giving (now 3 years old in our house) - goes through 2 more walls on the same floor, and still keeps at least 2 bars. At the top of the house where we used to get 2 bars we are now still getting a full signal through the two floors! Takes up only slightly more room than the Hub5 and it looks good so no issues there! Nice work BT!
2* Poor Smart hub 6
Reviewed by Steve C on 29/12/2016
This supposed fancy new BT hub works fine in very close areas but believe me I have changed channels and tried this hub in various locations in a small brand new house.
The wireless signal hardly goes out of the room its in. I have had to use a BT extender which means a different login and password so everything in the house in on two different networks. All because this new smart hub has very poor range. Suggest you buy a Belkin or something more powerful.
1* Price dearer for bt employees ?
Reviewed by Steve on 04/03/2018
Exclusive price for BT customers only. Save £64.99/ BT employees nearly double. Has someone made a mistake?
1* Not ready for sale
Reviewed by Brian on 29/03/2017
The BT Smart Hub is certainly an improvement over the previous Home Hub 5 both in terms of look and performance. However thats not really saying much as almost all Home Hubs have suffered from the same problems, BT simply don't seem to know how to write decent stable router firmware.

The router takes a good 5 minutes to start up, its wireless performance is good though unstable. Lots of dropped connections. The router admin page is unbelievably confusing, setting up things like port forwarding fail over and over before finally working. All BT kit I have had suffers from similar issues. This router does not live up to its glowing reviews...

Worst of all within a few months of receiving the Smart Hub BT did an remote firmware update on my hub, breaking it in the process. There is no way to stop BT from doing updates, no setting in the router unforgivable, I should be able to decide when and what my devices. Clearly the testing that went into this is update is not good enough either.

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Used stock is a great opportunity to bag yourself a bargain. There are many reasons why a product may be classed as used stock ranging from missing manuals or software to simply having been opened or having damaged packaging. Some items may have been repaired under warranty. Rest assured though that all used stock comes with a 6 month warranty and is in good working order. You can find out the exact details about each product using the key below. In the event of needing to return any used stock item, you will be eligible only for a refund - not a replacement.

BT Smart Hub
Item condition Customer return - item has been opened but is in excellent condition
Ref: C6NX 039805
  • Accessories
  • Packaging
  • Functional
  • Software
  • Manuals
BT Smart Hub
Item condition Customer return - item has been opened but is in excellent condition
Ref: C6NX 039749
  • Accessories
  • Packaging
  • Functional
  • Software
  • Manuals

What does this mean?

  • This part of the stock item is present and in good condition
  • This part of the stock item is not present or functional
  • This part of the stock item is damaged in some way. This damage may not render this part of the stock unusable.
  • This part of the stock item is not applicable e.g. it might not include accessories or software as standard
  • This item has not been tested.

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