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Why doesn't BT Shop repair goods?

Some customers ask if we repairs faulty products. 

The answer is no, we don't.  We sell around 15,000 products in total of which around 10,000 are hardware type products. 

The BT Shop specialises in selling telephony, IT and technology products to customers via the Internet - it's what we're good at!  It simply wouldn't be feasible for us to maintain the technical skills, spares and equipment required to carry out product repairs.  Plus, in virtually all cases, the manufacturer does offer a full repair service.

What if the hardware is BT Branded?
For BT branded hardware, please visit our 'BT After-sales Service' article.

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