At-Home Wi-Fi Troubleshooting Tips

Do you regularly experience problems with your Wi-Fi when you’re at home? If so, you’ll be pleased to hear that we’ve put together some top troubleshooting tips to help you solve some of the most common issues with home Wi-Fi.

Check Wi-Fi is Enabled On Your Device

If you’re having trouble connecting to the internet on your phone or laptop, it may be easier than you think to solve. Before panicking, check to see whether you have enabled Wi-Fi on your device. It may be that you’ve turned it off without realising. Press the wireless network button and see if it helps.

Try Rebooting Your Device and Your Router

If you’re still unable to connect to the internet, reboot your device. If you’re having issues connecting via multiple devices, it may be that your router needs rebooting. Unplug it and wait for 10 seconds before plugging it back in.

NetGear Nighthawk AC1900 Wi-Fi Router
NetGear Nighthawk AC1900 Wi-Fi Router, shop.bt.com

Change Your Router’s Wi-Fi Channel

The majority of Wi-Fi routers use a 2.4GHz bandwidth which comes with 11 channels. Unless you set the channel to 1, 6 or 11, you may experience interference from other routers or other radios such as cordless phones and baby monitors that use the same bandwidth. Try changing the channel to 11 to see if it makes a difference. To do this, log in to the control panel on your router with your username and password then save and reboot.

Find a New Home For Your Router

It may be that your router is simply in a position where it is blocked, causing the signal range to reduce. If so, try moving your router to a new place where it is out in the open and not blocked.

DrayTek Vigor 2860 ADSL/VDSL Firewall/Router
DrayTek Vigor 2860 ADSL/VDSL Firewall/Router, shop.bt.com

Restore to Default Settings

If rebooting didn’t have the desired effect, another option is to reset your router to its factory default settings and then install it once again. Locate the reset button to the rear of your router and press it in for a few seconds until you see the LED lights flash. Then reinstall the router using the disk supplied with it when you purchased it.

Update Your Firmware

Firmware allows network and security protocols to be implemented in your router, keeping you protected from hackers while you browse. It’s important however to keep it up-to-date for maximum performance. Head to System on your router’s management console and select the firmware update tool to install the latest version for your router.

Linksys WRT1900AC Smart Wi-Fi Router
Linksys WRT1900AC Smart Wi-Fi Router, shop.bt.com

Invest in  Range Extender

If you’re able to connect in one room but not in another, it may be down to the signal strength of your router’s Wi-Fi. If it’s too weak to maintain a stable connection you may wish to consider investing in a range extender to boost the signal.

Belkin Simultaneous Dual-Band Wireless-AC Router
Belkin Simultaneous Dual-Band Wireless-AC Router, shop.bt.com

Upgrade to a More Powerful Router

If you’re using an older router model (such as 802.11b or 802.11g) it may be time to upgrade to something more powerful that allows you to choose from two bandwidths – ideal for gamers or those who enjoy video streaming. Plus you’ll have the added bonus of extra speed and an enhanced Wi-Fi range.

Call Your Service Provider

If you’ve tried all of the above and you’re still having problems connecting to the internet then it could be that there are issues on the service provider’s end. If so, you may require a new connection or it could be that the internet service provider is unable to handle increased loads at certain times of day. If it’s the latter, you may want to consider switching providers.

If you’re looking for a new router, browse the wide range available at BT Shop today.

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