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The BT Shop price promise

BT PRICE PROMISE - Find the same BT branded communication product for less and we’ll double the difference

Buy with confidence - the BT Shop price promise

Our promise to you is, if you purchase a BT communication product* from the BT Shop and then within 7 days of your purchase, you find the same product advertised, in stock, new and unused and available immediately in any other UK high street or online retailer - we will refund you "double the difference". Your refund will be in the form of a BT Shop voucher to be spent online at the BT Shop within 1 month of issue.

Double the Difference Price Promise
Here's how to claim your refund...

If you believe you have found the same product, at a lower price within 7 days of your purchase from the BT Shop (ie. from the date you placed your order) , simply download and fill in our claim form (see link at bottom of this article). Once completed, please post the completed form back to us at the address given on the form.

Please be aware that in order to process your refund, you must provide all the information requested on the form including where you found the same product at a lower price and evidence of that price - e.g. a newspaper advertisement, promotional leaflet, digital photograph of point of sale display, screen grab, till receipt etc.

Once we have received your claim form, we'll then confirm that all the conditions for a refund have been met before emailing you notification that your BT Shop voucher for "Double the Difference" has been uploaded to your BT Shop account and is ready to spend. Successful claimants will receive this email within 28 days. Unsuccessful claimants will be contacted by email to state the reason why the claim has not been successful.

Conditions that must apply:

*The BT Shop Price Promise applies to BT Corded Phones, BT Digital Cordless Phones, BT Analogue Cordless Phones, BT Answering Machines, BT Baby Monitors, BT DAB Radio, BT Fax Machines and BT Home Networking products only. Customers choosing to checkout via Google Checkout without opening a BT Shop account, must firstly open a BT Shop account before making a Price Promise Refund Claim. This will ensure there is somewhere to upload your refund voucher to.

It does not apply to any BT services (including BT Broadband and BT Home IT Advisor), BT's home security products (BT Home Monitor VP1000) and accessories, ex-display, factory reconditioned, re-boxed, reworked or refurbished products, previously returned items, any second hand/pre-owner products including items resold through eBay or Amazon, products bought from trade distributors, individual products sold as part of a bundle, products imported from outside the UK or any products not purchased through the BT Shop.

The BT Shop Price Promise does not apply to products returned within 7 days of purchase from the BT Shop, for an exchange or refund. The BT Shop Price Promise does not apply to faulty products which have been returned for replacement by BT. This does not in any way affect your statutory rights.

The BT Shop Price Promise does not apply to non-BT branded products and excludes any delivery cost.

The products being compared must be:

  1. the same product
  2. new and unused
  3. in stock and available immediately for purchase within the UK.
  4. The lower price must have been available in the 7 day period immediately after original purchase was made from the BT Shop.

All the information requested must be provided in order for a claim to be paid. BT reserves the right to validate any claim.

Claims may only be made once on a per particular item. Repeat claims on specific items will be invalid.

The Voucher is only redeemable on the BT Shop and can not be redeemed at the BT Business Shop or at any other subsidiary or partner company of BT. The Voucher can not be redeemed against any BT services (including broadband). The voucher will expire 1 month after it is uploaded to the account of the customer who purchased the original item. Value of voucher is 0.000001p. Vouchers can only be spent online at the BT Shop by the person to whom they were awarded. They are not transferable or exchangeable for cash.

The Voucher can not be used in conjunction with any other BT offer.

Click here to download a claim form.


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