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BT Products: Technical Help, User Guides and After Sales Advice

BT Shop is happy to provide technical advice and assistance on the BT range of products, however we regret to advise that this service cannot be extended to products from other manufacturers. If you have a technical query about a non BT branded product, then please contact the relevant manufacturer directly.

Download a User Guide for Your BT Product
We've developed a handy library containing User Guides (sometimes called manuals) for all BT's hardware products. All User Guides are in PDF format and can be downloaded with just a couple of clicks. To search for a User Guide specific to the product in which you're interested, please click here to use our Product Resource Finder, then follow the on-screen instructions.

Call the BT Helpdesk
If you have a technical question, or you need post-sales advice on any BT branded product, then please feel free to contact the relevant BT Helpdesk for the specific product in which you're interested. Please use the table below to find the appropriate Helpdesk number for your product.

Special Note for Textphone Users
Customers who are Textphone Users (deaf, hard of hearing or speech-impaired customers) should prefix the specific Helpdesk number you need with 18001.

Need Further Assistance?

Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a BT Shop Customer Service representative via our email service.