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Top troubleshooting tips

No lights, nothing.

Check the following:

• You've passed your Broadband line activation date
• All the cables and cords are fully plugged in to all their sockets
• You're using a microfilter on the line and that it is fully plugged in.
• Ensure that the unit is turned on, if necessary. (BT Voyager products have an on/off button on the back panel, other BT routers, such as the BT 1800HG, turn on as soon as they're plugged in.
• If you've checked all this, and the router is still not working, please ring the helpline number in your user guide.

All router lights are green but my PC can't connect wirelessly.

Check the following:

• If you're using a built-in wireless adapter on a laptop or PDA, be sure that the wireless is enabled/turned-on. Some laptop manufacturers have an actual switch that you have to switch in order to turn the wireless on.
• Do you have the latest drivers for your wireless adapter? If you have an older wireless adapter, for example a BT Voyager 1010 or BT Voyager 1020 which use 802.11b wireless technology, you should check the manufacturer's website for the latest drivers for your adapter. You may need to go back to your old connection to do this, or use an ethernet cable (this will be the yellow cable in your BT pack) to make a wired connection to your router to connect to the Internet. If you have a Voyager adapter, you can check for the latest drivers at www.bt.com/voyager.
• Check that you've entered the Wireless Network security key correctly. Most routers now have basic wireless security enabled by default. This means that you have to enter the unique 13-digit key the first time you try to connect your adapter to the wireless network. If you have problems with this, follow the directions with your router to turn off the wireless security, temporarily, just to make sure that you can connect when the security is not on. Then, re-enable the wireless security and try to connect again.

Everything is set up but I can't access the internet.

It's possible that your Internet browser (Internet Explorer or Netscape Navigator) is not set to access the Internet via your new local area network (LAN). This is quite simple to fix.

• In the browser, go to Tools, then Internet Options, then the Connections tab.
• On this tab, set the connection option to: "Never dial a connection."
• Then, click 'okay' to go back to the browser page
• Type in the web address to access your new router. (such as: voyager.home or gateway.2wire.net)
• Follow the instructions that came with your router for entering your Broadband username & password into the router. You will only have to do this once.
• When these have been saved into the router, you should then be able to connect to the Internet.

How do I install my BT Voyager 1040 PCI card?

In order to install your Voyager 1040 follow these instructions. Please note the BT Voyager 1040 PCI card is no longer available.

• First step to installing the 1040 adapter is to make sure Not to install the device in the machine
• Then insert the cd rom into the drive this will auto run and take you to the install screen.
• If the cd rom doesn't run go into My Computer and then Right Mouse Click on the cd rom drive which displays the Voyager 1040 disk and select Explore. Inside there double click on the Setup.exe file.
• This will take you to the install screen once on there select the install option to start the install shield wizard click Next and Yes to agree to the license agreement.
• It will now prompt you to select a location to install the files to leave this as it is and select next.
• It will now prompt you to switch off the machine and insert the card make sure to save any open work and then power down the machine and Remove the power supply and install the 1040 pci card.
• Once the card has been fitted and the case put back together start up windows as you normally would and in the bottom right corner there will be a green square Right mouse click open this and select Open Utility this will take you to a wireless network tab.
• In there will be a list of available networks with the voyager 2100 (or 3rd party base station) listed Click on the base and select Configure in this new window select Ok. You will notice the voyager will be in the preferred network now as well click ok to finish the installation of the 1040.

How do I uninstall my BT Voyager 1040 PCI card?

If you ever need to uninstall your Voyager 1040 following these instructions will allow you to do so.

• First step to uninstalling the 100 adapter is to remove the software to do so go to start programs bt voyager and then select uninstall.
• Once this is done we need to Remove the 1040 from the computer switch the machine off and Remove the power supply and remove the 1040 pci card from the machine.
• Once the case has been put back together and the power connected the machine will start as normal and the 1040 pci card will be fully removed from the system.

I've tried everything, but I still can't get it to work.

If everything else has failed, and you've followed all the instructions in the user guide, try one of these options:

BT Voyager products:
Contact the product helpdesk by email at voyager2@bt.com. Enter the name of your router in the subject line.
Contact the product helpdesk by phone (check your product user guide or www.bt.com/voyager for the number)

BT 1800HG with BT Broadband:
Contact online at www.bt.com/btbroadband/support
Contact by phone at: 0800 800 150

BT 1800HG with BT Yahoo! Broadband:
Contact online at www.bt.yahoo.com/help