Help

I received someone else's order

Although extremely rare, we have had occasions where a customer has received another customer's order.

If this happens, please let us know as soon as possible so we may swiftly correct this issue for both you and the other customer. Please contact us using the link at the bottom of this article.

It would really help us if you could include the following information in your message:

• The sales/delivery order number
• Consignment number with the delivery note
• The product URN which is located on the label affixed to the product (example 00020002018910)

Please accept our apologies for any inconvenience this issue may cause you.