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When an 'RMA' (which is short for 'Return Merchandise Authorisation') number is issued for either the credit of, replacement of, or the repairing of products, please be aware that this RMA returns number is active for a period of fourteen days (two weeks) only.

IMPORTANT NOTE - If we do not receive the products in question back within this timescale then your rma returns number will no longer be valid.  This will lead to a delay in processing your return as we will have to manually process your return.  So please ensure that you return products to us within the fourteen day timescale.

We do send reminder emails during the lifetime of a rma returns number.  If we haven't received the products after the fourteen days have elapsed, we'll send to you another email to confirm that the return is no longer possible on that particular RMA returns number.

Please remember that depending on how the product is returned to us, that it could take a few days to physically arrive.  We will take this into account. So for example, if you've returned your product to us within the fourteen day period, but your product is delayed in transit , then when it arrives we'll action the return under the original RMA number.

We quite often find that customers ask for a return on a product they believe is faulty and then get the product working which takes away the need to send the goods back to BT Shop. Alternatively, they may apply for an RMA - returns number and only send the products back some months later when the units warranty has expired.