HelpBT Products: Technical Help, User Guides and After Sales Advice
BT Shop is happy to provide technical advice and assistance on the BT range of products (please see the telephone numbers below to find the product you have a query about), however we regret to advise that this service cannot be extended to products from other manufacturers. If you have a technical query about a non BT branded product, then please contact the relevant manufacturer directly.
Download a User Guide for Your BT Product
We've developed a handy library containing User Guides (sometimes called manuals) for all BT's hardware products. All User Guides are in PDF format and can be downloaded with just a couple of clicks. To search for a User Guide specific to the product in which you're interested, please click here to use our Product Resource Finder, then follow the on-screen instructions. You may also find www.bt.com/producthelp very useful.
Call the BT Helpdesk
If you have a technical question, or you need post-sales advice on any BT branded product, then please feel free to contact the relevant BT Helpdesk for the specific product in which you're interested. Please click here to visit the BT branded product help pages, then use the navigation provided to find the specific product on which you need help where the appropriate helpdesk number will be listed.
Special Note for Textphone Users
Customers who are Textphone Users (deaf, hard of hearing or speech-impaired customers) should prefix the specific Helpdesk number you need with 18001.
Useful Numbers for Technical Questions
Our customer advisers may not always have the niche technical expertise needed to resolve your issue, so we have provided the correct numbers to call for most eventualities.
| Product Range | Phone Number (Price per minute where applicable) | Opening Hours |
|---|---|---|
BT Aqua BT Calypso 1100, 120, 225 BT Domus BT Equinox 1200, 1350 BT Freelance XA100, XA200, XC100, XC200, XC500, XD100, XD110, XD500, XD510, 101, 501, XA2000, XA3000, XA5000, 3100 XD1100, XD1500/1550, XD5100, XD5500, XH2100 BT Freestyle 60, 65, 6, 50, 70, 80, 90, 100, 120, 120plus, 130, 1000, 1000 plus, 1025, 1100, 1100plus, 1200 Freestyle additional handset, 610, 650, 6100, 6300. BT Elements BT Edge 2100, 2500 BT Esprit 1200 & 1250 BT Glide BT Lyric 1100, 2100, 2500 BT Mango BT Quartet 1000, 1100, 1500, 3100, 3100 Twin, 3500, 3500 Twin, 3000 BT Reveal BT Studio 100, 500, 1100, 1500, 2300 3100, 3500. Studio & Studio Twin BT Synergy 500, 600, 700, 3100, 3200, 3105, 3205, 3505, 3500, 3000, 3005, 4100, 4500, 5100, 5500 & 6500 BT Zenith Flip ----------------------------- | 0800 1456789 | Mon - Fri 9:00 - 17:30. Sat 9:00 - 14:00 |
BT Xeon 1500 BT Inspire 1500 BT Freelance XB2500, XD7500 BT Freestyle X200, 210, 225, 250, 310, 350, 335, 710, 750, 2000, 2010, 2100, 2500, 2200, 3200, 3500, 2500, 4100, 4500, 7000 range BT Diverse 6000, 7000 and 7000 Plus range BT Paragon 510,550 & 650 BT Verve 410, 450 & 450 Plus BT Studio 4100, 4500, 5100 & 5500 Studio Plus 4100, 4500, 5100 & 5500 ----------------------------- | 0800 2182182 | Mon - Fri 9:00 - 17:30. Sat 9:00 - 14:00 |
Voyager 2110/1065 (Now part of THD not Devices.)
----------------------------- | 0808 1007060 | Mon - Fri 9:00 - 20:00. Sat 9:00 - 18:00 |
Diverse Repeater (Gigaset)
----------------------------- | 0808 1007337 | Mon - Fri 9:00 - 17:30. |
Baby Monitor Helpdesk (All models)
----------------------------- | 0808 1006554 | Mon - Fri 9:00 - 17:30. Sat 9:00 - 14:00 |
BT Verve 500 Freelance XC1100 & 1500, XT3500 Graphite 1100, 1500, 2100, 2500 & 3500 Granite Hudson 1100, 1500 & 1500 Plus Stratus 1500 Edge 1500 ----------------------------- | 0808 1006556 | Mon - Fri 9:00 - 17:30. Sat 9:00 - 14:00 |
Fax Consumables ----------------------------- | 0808 1006996 | Mon - Sat 9:00 - 17:00 |
Voyager (Now part of THD not Devices.) ----------------------------- | 0808 100 7060 | Mon - Sun 8:00 - 23:00 |
eFrames
----------------------------- | 0808 1009889 | Mon - Fri 9:00 - 17:30. Sat 9:00 - 14:00 |
In Touch Range (Closed April 2010. Calls now handled as O.O.W. by Cirrus Careline.) ----------------------------- | 0845 602 2442 | Mon - Fri 9:00 - 17:30. |
Fax Products - Staffords
----------------------------- | 0906 0404152 (£1Min) | Mon - Fri 9:00 - 17:30. Sat 9:00 - 14:00 |
Telephones - Discom Limited ----------------------------- | 0800 980 8999 | Mon - Fri 9:00 - 17:00. |
If you cannot find the option you require, please don't hesitate to contact our Customer Helpline and we will gladly try to direct your call.
