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What do I do if I have received "non UK" stock?
Read on if you'd like to know...
- What to do if your product does not appear to be "UK" i.e. has a European keyboard or user manual.
In Brief...
- Occasionally our suppliers accidentally send us "non UK" stock, which may have a manual in a foreign language or a different configuration for the keyboard.
- This is purely down to human error on the manufacturer or suppliers part.
- If you've received a "non UK" product we apologise for this error. Please use our on line returns system to arrange for a return/replacement, and we'll arrange for the item to be collected at our expense. [Please see below under "articles of interest"].
Further information...
Unfortunately, we're not able to send you the UK version in advance, even if you simply need a keyboard or a UK manual as we do not hold stock of these items.
Articles of interest:
How to arrange a return
Need Further Assistance?
Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a BT Shop Customer Service representative via our email service.
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Last updated:
11/03/2010 06:57
