Help
Contact Us:
If you have a query, our aim is to resolve it as quickly and efficiently as possible.
- Call: 0800 917 0510 (Monday to Friday, 9am to 5pm)
- Email: assistance@shop.bt.com
For pre or post sales technical advice on all products other than those that are BT branded, it's always best to contact the manufacturer directly.
Complaints Procedure:
If you have already contacted our customer services team but feel that your issue remains unresolved please email csmanager@shop.bt.com and a member of our Customer Services Management team will respond to your email the next working day.
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Products
- Why did I see the message: “Sorry, this product/bundle cannot be added to your basket"?
- What do I do if I have received "non UK" stock?
- What is Pixel tolerance?
- Can I Buy a Phone Book from BT Shop?
- Why can’t I find what I’m looking for on your website?
- What does the message “Sorry, maximum bundle quantity exceeded” mean?
- BT Phone Sale - March
- What is “used stock”?
- Why is there no cable included with my printer?
- What does OEM mean?
- Why does my hard drive appear smaller than expected?
- Why do some of your products not have a picture or full specification?
- Do you offer an upgrade service?
- Buying bundles
- Thailand Floods - Price Increases
- Do you offer “extended warranties”?
- I’ve ordered something which is now discontinued, what should I do?
- What is “clearance stock”?
- How can I check if a product is in stock?
- Can I get the data back from something I've returned to you?
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