Click to visit BT.com

HelpHelp

What do I do if I have received "non UK" stock?


Read on if you'd like to know...

  • What to do if your product does not appear to be "UK" i.e. has a European keyboard or user manual.

In Brief...

  • Occasionally our suppliers accidentally send us "non UK" stock, which may have a manual in a foreign language or a different configuration for the keyboard.
  • This is purely down to human error on the manufacturer or suppliers part.
  • If you've received a "non UK" product we apologise for this error. Please use our on line returns system to arrange for a return/replacement, and we'll arrange for the item to be collected at our expense. [Please see below under "articles of interest"].

Further information...
Unfortunately, we're not able to send you the UK version in advance, even if you simply need a keyboard or a UK manual as we do not hold stock of these items.


Articles of interest:
How to arrange a return

Back

 


My BT Shop Basket

your basket is empty
Add an item by clicking
Mini basket dummy button. This button serves as indication only
next to the product of your choice.
BT Phone Offers
Find an Easy to use phone
Check out our range of Which Best Buy Phones - Click Here
New BT Home Hub 3
BT Phone Finder
Brand new range of BT Baby Monitors