Help

Contact us

Ways to contact us:

• Via email
  In the unlikely event that the articles within our help section doesn't address your specific issue you can email your query to assistance@shop.bt.com.
• By telephone
  If you need to speak to a customer services advisor you can call us between the hours of 9am and 5pm, Monday to Friday. Our customer services number is 0800 917 0510
• 24/7 Instant Online Assistance
  Our help section is packed with step-by-step answers to the most commonly asked customer questions. The section is fully keyword searchable allowing you to find a resolve to your query in just a few seconds. Just type your keyword into the search box and all relevant articles will be listed.I
• To escalate a problem
  If you have already contacted our customer services team but feel that your issue remains unresolved please email csmanager@shop.bt.com and a member of our Customer Services Management team will respond to your email the next working day.
• BT Branded Products - Technical help
  If you need technical advice or assistance on the BT range of products, click here to read more.
  

Other Useful Numbers
We are only able to assist with orders from BT Shop and unfortunately cannot help you with other BT products and services such as your BT landline, BT Vision or BT Broadband. If you need assistance with these services please use the numbers below.

Broadband & Landline enquiries: 0800 800 150

Other articles you may find useful:
Our Returns Policy
Arranging a Return Online


* Calls may be monitored to ensure levels of service and for training purposes. Calls to non 0800 freephone numbers cost up to 8p per minute from a BT landline. Charges from other networks and mobiles may vary.