HelpWhat do I do if there is something missing from my delivery?
If you've taken delivery of a consignment and you believe goods are missing, then please firstly carefully check the details of your consignment/delivery note against what you have actually received. It may be that the missing goods were not actually included in this consignment and will be dispatched separately.
If your consignment/delivery note does detail the item(s) that is missing, then please contact us straight away using our Live Chat Service so we may resolve the problem for you. You'll find a link to our Chat Service on the right-hand-side of this help article.
Please be ready to provide the following information during the Live Chat session:
- Product name of item(s) missing
- The consignment number of the delivery from which the item(s) is missing
- Your order number
