Can I change the date or other information on an Invoice?

Read on if you'd like to know...

If you can change the information on an invoice.

In Brief...

When your order is despatched, we produce an invoice which is emailed to you if you've set that as a preference on your account.
Unfortunately, we're not able to change any of the information printed on the invoice, including the date.

Further information
The information on the invoice (including the date) is tied in to our computer system. For this, and for legal reasons, we are NOT able to change any of the information on it. This includes the date.

To set your account so that you can get invoices automatically, log into your account by clicking the "my account/log in" icon at the top of our web site. When you've logged into your account, scroll to "other options" section at the bottom and click "Edit communication preferences". On the next screen there's an option to opt to get electronic invoices.

Need Further Assistance?

Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a BT Shop Customer Service representative via our email service.

Help

Can I change the date or other information on an Invoice?

Need Further Assistance?