Help
What do I do if I've forgotten my password?
Read on if you'd like to know...
- How to be reminded of your password.
In Brief...
To be reminded of your password simply follows these easy steps:
- Click the 'My account/login' option in the top of our homepage.
- At the login page, click the text below the sign in button that reads 'Forgotten Password?'
- You will then be asked for your email address.
- This will trigger a request to us and we'll send your password to your registered email address.
Further information...
Please note that this is the only way that we'll resend customers their passwords, because it's secure. To send out customer passwords via any other means, or via any other route, wouldn't be secure and therefore is not something that we'll do.
If you have repeatedly attempted to log in to your account, your account may have been blocked (for security reasons) therefore if you log in after receiving your reminder still does not work, please allow 24 hours to attempt again.
Need Further Assistance?
Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a BT Shop Customer Service representative via our email service.
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Customer service statistics
Previous 24 hours:
Average wait time for chats:
9 seconds
Average email response time:
7 hours 54 minutes
(based on working hours)
Previous 28 days:
Average wait time for chats:
9 seconds
Average email response time:
14 hours 8 minutes
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Last updated:
11/03/2010 06:57
